Shipteco - Logistics Services

Industry

VanLock Locksmith

Location

London, UK

Services

- Website
- Visual Identity
- SEO

Website

vanlocksecurity.co.uk

About Shipteco

San Francisco-based company SpaceBooks operates as a SaaS platform that provides accounting software to small and medium-sized businesses. SpaceBooks has built a comprehensive solution with invoicing and time tracking, as well as financial dashboards and tax summaries, through its components.

Users were abandoning the system, while most customers failed to progress beyond their initial visit. SpaceBooks needed only cosmetic changes because their team needed an update that would strengthen user engagement, simplify platform navigation, and increase the platform’s overall credibility.

The Problem

Spacebook’s site was losing users fast. New users struggled to know where to begin. The UI looked overwhelming, and lots of them gave up on easy tasks.
Even return customers didn’t return after a first visit, and support tickets kept increasing.

The Solution

In response to challenges from Spacebook users, we have redesigned the system with speed, simplicity, and trust as fundamental aspects. Our goal was to simplify every financial transaction, from invoicing to reporting, without taking away power.

Results & Outcomes

Spacebook’s new design has improved user satisfaction and platform performance. More clarity in navigation and easier onboarding have enabled users to communicate faster and stay longer. Feedback shows increased trust in the platform and smoother financial monitoring.

2 year's partnership on Project

“Firnas.tech managed to provide successful support and development in a timely manner. The app is still in preparation for the beta launch, but it has been receiving a lot of positive feedback from the client. The team provided excellent workflow and communication throughout the project.”

Handrix Robertson

CEO at Spacebook

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