- Web Design
- Visual Identity
- SEO
Shipteco - Logistics Services
Industry
VanLock Locksmith
Location
London, UK
Services
- Website
- Visual Identity
- SEO
Website
vanlocksecurity.co.uk
About Shipteco
San Francisco-based company SpaceBooks operates as a SaaS platform that provides accounting software to small and medium-sized businesses. SpaceBooks has built a comprehensive solution with invoicing and time tracking, as well as financial dashboards and tax summaries, through its components.
Users were abandoning the system, while most customers failed to progress beyond their initial visit. SpaceBooks needed only cosmetic changes because their team needed an update that would strengthen user engagement, simplify platform navigation, and increase the platform’s overall credibility.
The Problem
Spacebook’s site was losing users fast. New users struggled to know where to begin. The UI looked overwhelming, and lots of them gave up on easy tasks.
Even return customers didn’t return after a first visit, and support tickets kept increasing.
- 60% user drop-off after first use
- Poor navigation frustrated users
- Customers couldn’t find key features
- Untold support teams face overwhelming usability complaints from users.
The Solution
- 60% user drop-off after first use
- Poor navigation frustrated users
- Customers couldn’t find key features
- Untold support teams face overwhelming usability complaints from users.
Results & Outcomes
- 60% user drop-off after first use
- Poor navigation frustrated users
- Customers couldn’t find key features
- Untold support teams face overwhelming usability complaints from users.
2 year's partnership on Project
“Firnas.tech managed to provide successful support and development in a timely manner. The app is still in preparation for the beta launch, but it has been receiving a lot of positive feedback from the client. The team provided excellent workflow and communication throughout the project.”
Handrix Robertson
CEO at Spacebook
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